Refund policy

We want buying a saree from Enayara to feel easy and fair. This policy explains how cancellations, exchanges, returns and refunds work.

Start a return or exchange

Use our return form: enayara.com/pages/returns. Enter your order number and the phone number you used at checkout, choose the saree, tell us what happened and add photos. We reply on WhatsApp within 24 hours with the next steps and arrange the pickup.

Cancelling an order (before it ships)

  • You can cancel an order before it is shipped. Message us on WhatsApp or email.
  • A small handling fee is deducted from the refund.
  • If you paid an advance on a cash-on-delivery order, the advance (less the handling fee) is refunded to the original payment method.

Cash on delivery with an advance

  • If you choose to pay a small advance online and the rest on delivery, the advance confirms your order.
  • If the parcel is refused at delivery, or returned to us because it could not be delivered, the advance is not refunded. It covers the shipping and handling for that parcel.

Change of mind (within 7 days of delivery)

  • You can ask for an exchange or store credit within 7 days of delivery, using the return form.
  • The saree must be unworn, unwashed and unaltered, with the blouse piece intact (if included), in its original packaging.
  • Exchange: a restocking fee of 10% of the price you paid applies.
  • Store credit: no restocking fee. Store credit equals the amount you paid.
  • We arrange the return pickup.
  • Change-of-mind returns are not refunded to the original payment method.

Sarees bought with an offer

  • If you return one saree from a "Buy any 2 sarees" order for a refund or store credit, the offer no longer applies to the saree you keep. The offer amount (₹400) is deducted from your refund or store credit.
  • If you exchange a saree for another one, you still have two sarees, so you keep the offer.
  • If the saree you return is damaged, defective or wrong, you keep the full offer.

Damaged, defective or wrong saree (within 48 hours of delivery)

  • Tell us within 48 hours of delivery through the return form, with clear photos of the saree and the damage.
  • You can choose a refund or an exchange. There is no fee, and return shipping is on us.
  • Small irregularities that come with woven fabric, such as a slightly uneven thread, a tiny gap, or small differences in embroidery or tassels, are natural and are not defects.

When the saree reaches us

  • We check every returned saree when it arrives, and record photos as it is opened.
  • If it is worn, washed, altered or not the saree we sent, we cannot accept the return. We will share the photos and the reason with you.
  • We hold the saree for 30 days. We send it back to you once the return shipping is paid. If we don't hear from you within 30 days, we send it back to your delivery address.

Refund timelines

  • Prepaid orders: refunded to the original payment method within 7–10 business days after we receive and check the saree.
  • Cash-on-delivery orders: any advance is refunded to the original payment method. The amount you paid on delivery is refunded by UPI or bank transfer within 7–10 business days after the courier sends it to us.
  • If a refund to the original payment method doesn't go through, we'll ask you on WhatsApp or email for your UPI ID, or your bank account number, IFSC code and account holder's name, so we can complete it.
  • We will never ask for your card number, CVV, PIN or OTP.

Your Enayara account

  • Log in at account.enayara.com with the 6-digit code sent to your email.
  • From your account you can track orders and view and use store credit.

Need help?

WhatsApp: 9041204417
Email: contact@enayara.com
Returns and exchanges: enayara.com/pages/returns

We are available on WhatsApp and email only. We do not take phone calls. We reply to every message, typically within 24 hours.